Matrix42

From partner sales to a predictable enterprise pipeline

LinkedIn lead generation for ITSM and ESM solutions

Matrix42 is a leading European provider of IT and enterprise service management software, headquartered in Frankfurt am Main. The goal was to build an independent lead pipeline for companies with 500+ employees and strengthen direct customer acquisition through digital channels.

70 %

new customers had previously been generated through partner channels rather than direct business.

6–9 months

was the average sales cycle before the campaign launch.
matched the defined ideal customer profile after the partnership and qualified for discovery calls.

Starting point, objectives and solution approach

Before - the initial situation

Around 70% of new customers were acquired through partner channels, while direct lead generation played only a minor role. Sporadic marketing campaigns and sales-driven measures by country managers resulted in limited direct business.

Despite high-performing products, there was no clear digital presence on LinkedIn. Systematic performance marketing had barely been used. The average sales cycle was 6 to 9 months. HubSpot was in place as a CRM, but the lead funnel was not being filled sufficiently.

Our solution

Initially, combined lead and video campaigns were launched on LinkedIn. In parallel, a multi-campaign approach was implemented, promoting individual products such as ITSM, ESM, UEM and license management separately.

The monthly ad budget was initially set at €5,000 and gradually increased to up to €30,000 over the course of the partnership. Account-based marketing targeting was also integrated to specifically reach companies with 500+ employees and further improve lead quality.

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Results

Through the multi-stage campaign structure, a stable lead pipeline for enterprise companies was established. While the cost per lead increased over time, the quality of generated contacts improved significantly.

Around 9 out of 10 leads matched the defined ideal customer profile and qualified for discovery calls or product demos.

Matrix42 Dark Logo

Industry:

IT and enterprise service management software

Duration of the cooperation:

Since April 2024

Services:

LinkedIn Ads, lead campaigns, video ads, ABM targeting, multi-campaign setup, ICP optimization

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Matrix42 Dark Logo

Company:

Matrix42

Industry:

IT and enterprise service management software

Duration of the cooperation:

Since April 2024

Services:

LinkedIn Ads, lead campaigns, video ads, ABM targeting, multi-campaign setup, ICP optimization

Share Case-Study

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